Deny Appointment
If you’ve set a channel to require confirmation before appointments are accepted, you have to confirm or deny them.
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Navigate to the calendar section of the dashboard, go to the appointment you wish to deny and click on it.

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A modal with the appointment details opens. Click Deny Appointment

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A confirm dialog opens.
Are you sure you want to deny this appointment?Click Ok to proceed.
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The appointment is now denied and removed. If the client had e-mail notifications enabled, they wil be notified.

Every staff member in the channel will be notified.