Add Channel

Note

Before you add a channel, make sure you’ve set up all the tenant languages.

1. Navigate to the channels section of the dashboard and click on Add Channel

   

2. A modal with a form opens.

   • Add a name and description in all your languages
   • Select the agents that can conduct appointments in this channel. When auto-secting agents they will be selected in the order you’ve set in this list.
   • Select the staff members that will get notifications about this channel (for appointment requests).
   • Select if this channel should be public. If It’s not public, only you can book an appointment using the calendar
   • Select if appointments require confirmation. You will be notified by the notification system if a new request is added.
   • Add a schedule for you appointments. See slot templates.

   

3. Then click Add Channel and it will be saved.